MANAGING DIFFICULT PEOPLE

80 PERCENT OF THE PEOPLE YOU DEAL with will not be a problem. The other 20 percent may take up a lot of your time, energy and effort.

A few fundamentals that need to be put into place ;

1.   People are different, with different values, needs, standards and motivation.

2.   People whom we see as difficult also see us as difficult.

3.   Managing difficult people requires us to find an appropriate behavioral approach,

      which will build the trust and confidence of that particular person.

Managing difficult people successfully requires a good understanding of people, lots of empathy, excellent communication skills and a willingness to curb our own ego.

Here is a four - step approach,

1.   Assess the situation.

2.   Know what you are and how you are seen by others.

      (Understanding yourself is the first step to understanding others)

3.   Do not wish for the other person to be different and do not expect him to be like you.

4.   Get communication going with him and determine what you need to do in order to gain his trust.

Source :  Quest for Excellence / K. C. See / Quest Group

apa nak buat kalau belum BERJAYA

@ PIPOC 2015

Control Your Destiny

Jack Welch of General Electric advocated five simple principles in which organisations could control their 'destiny'. They were as follows ;

# Face reality as it is,not as it was or as you wish it were.

# Be candid with everyone.

# Don't manage, lead.

# Change before you have to.

# If you don't have a competitive advantage, don't compete.

...... How many of us have improved our skills and competencies to take into account the changing work environment?  How many of us have changed our mindsets to take into account the different values and work ethics that new employees bring to the workplace? How many of us have learnt new skills that continue to make us relevant at the workplace?

Adhere to the following three simple principles ;

a. Indulge in less rhetoric and more action in terms of best practices.

b. Surround yourself with good managers / people who are able to tell you 'bad news'.

 c. Accept and encourage contradiction at all times.

Organisations that are willing to face reality as it is, good or bad, and take action to change will always be in charge of their destiny. 

Source : Control Your Destiny / Heera Singh / NST

HIDUP TENANG WALAUPUN BERHUTANG DENGAN ........

1.   Kawal nafsu

2.   Hidup dengan kesederhanaan

3.   Belanja ikut belanjawan

4.   Beri dahulu, baru terima

5.   Gunakan pinjaman secara bijak

6.   Simpan duit secara berterusan

Electrical Conversion

the ATTITUDES of SUCCESS at WORK

1 - "It is Possible" Attitude

2 - "I am Responsible" Attitude

3 - "Taking Initiative" Attitude

4 - "Do Whatever It Takes" Attitude

5 - "The Solution - Driven" Attitude

Source - Dr. Victor S. L. Tan / NST