MANAGING DIFFICULT PEOPLE

80 PERCENT OF THE PEOPLE YOU DEAL with will not be a problem. The other 20 percent may take up a lot of your time, energy and effort.

A few fundamentals that need to be put into place ;

1.   People are different, with different values, needs, standards and motivation.

2.   People whom we see as difficult also see us as difficult.

3.   Managing difficult people requires us to find an appropriate behavioral approach,

      which will build the trust and confidence of that particular person.

Managing difficult people successfully requires a good understanding of people, lots of empathy, excellent communication skills and a willingness to curb our own ego.

Here is a four - step approach,

1.   Assess the situation.

2.   Know what you are and how you are seen by others.

      (Understanding yourself is the first step to understanding others)

3.   Do not wish for the other person to be different and do not expect him to be like you.

4.   Get communication going with him and determine what you need to do in order to gain his trust.

Source :  Quest for Excellence / K. C. See / Quest Group