Saturday, November 9, 2013


  • Assess the situation
  • Know what you are and how you are seen by others
  • Do not wish for the other person to be difference and do not expect him to be like you
  • Get communication going with him and determine what you need to do in order to gain his trust
"Managing difficult people successfully requires a good understanding of people, lots of empathy, excellent communication skills and a willingness to curb our own ego"

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